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April 11, 2014



Looking for your 5 star career opportunity? 



Job Title:

Reports To:



Ticketing & Reservations Agent

Ticketing & Reservations Lead Agent

Ground Services

Lagos, Abuja & Port-Harcourt respectively

Purpose Statement:



Ensuring all targets are met and standards are kept through hard work, diligence and team work with other Ticketing Agents according to IATA regulations and DAL policies

Key Accountabilities:


  • Assist passengers with fare Quotes, reservations, revalidations, rebooking and upgrades
  • Ensure all tickets are issued correctly and according to IATA regulations
  • Reconciling cash uplift with ticket sales
  • Block group seats for series and ad hoc group as at when required
  • Issuing excess baggage receipts for excess luggage payments and MPD’s for no shows, date change
  • Providing a frontline point of presence for passenger enquiries in a friendly manner

Knowledge, Skills and Experience:

  • This position requires a graduate with a Degree/HND or any related discipline relevant to aviation
  • A good knowledge of and/ or previous experience in the aviation industry will be an added advantage
  • Must have excellent verbal and written communications skills with a pleasant personality
  • Ability to work well on own initiative and adapt to changing work demands
  • Professional Expertise – intermediate Excel, Word and PowerPoint will be an added advantage


  • The following skills are essential:
  • Analytical ability
  • Excellent Customer Service Skills
  • Creative thinking and problem solving

Method of Application:

Interested candidates whose skills and capabilities match the job profile should send their CV subject: “TICKETING & RESERVATIONS AGENT/PREFERRED LOCATION - DAL/GS/TRA/0414” to


Note that “preferred location” must be indicated in subject of email e.g. TICKETING & RESERVATIONS AGENT/LAGOS-DAL/GS/TRA/0414

Other important information:

Only shortlisted candidates will be contacted

Take down date:

April 21, 2014


Best regards,


For: Discovery Airways Limited

Human Resources Department